Vegasino Casino - Затримка зняття коштів

Hello on 06/04/25 I made a withdrawal of 500 euros, on 07/04 another 500 and on 08/04 another 500. To date 15 April I have not received anything. I have been talking to the assistance center for days and they tell me to wait a few weeks before I made a withdrawal and after less than a week it was credited to me but now 10 days have passed and all is silent

Salve in data 06/04/25 ho effettuato un prelievo di 500 euro , giorno 07/04 altri 500 e giorni 08/04 altri 500 . Ad oggi 15 aprile non ho ricevuto nulla . È da giorni che parlo con il centro assistenza e mi dicono di aspettare qualche settimana prima ho effettuato un prelievo e dopo meno di una settimana mi è stato accreditato ma adesso sono passati 10 giorni e tutto tace

Dear lukelonzi97,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.