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They do not withdraw money to my card, with which I made a deposit, and to one or the other. They have only 2 types of withdrawal to an electronic wallet. You cannot withdraw money from them to a card of Ukraine. I wrote in support, they say that withdrawal to a card of Ukraine does not work now, but the input works. And what should I do now, I do not know

Не выводят деньги на мою карту,с которой я вносил депозит,да и на одну и на другую.У них вывод тодько на електронный кошелек 2 вида.С них на карту Украины нельзя вывести.Написал в поддержку,они говорят что вывод на карту Украины не работает сейчас,но ввод же работает.И что мне теперь делать я не знаю

Dear Visya1991,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you ever made any successful withdrawals before? Is there any alternative withdrawal method that would be suitable for you?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Visya1991,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.