Vegadream Casino - Гравець вважає, що виникла затримка із виведенням коштів

Hello,

Since September 20th, my payout of 1903 euros has been unprocessed and pending. Another one for 178 euros from 22.09 as well.

I've been registered and fully verified there since 2021.

After the payout request, I received a verification request for proof of income via payslip - for whatever reason. I scanned this and the entry was also confirmed. However , the payout will not be processed . When I asked, I was told that the test could take up to several weeks. This circumstance is not understandable because I have been playing there for a long time and all verifications have been available since 2021. In my account, all verifications with ticks are also fulfilled

Normally according to Vegadreams rules, the withdrawal must be made within 48 hours. thanks for help mfg

Hallo,

seit 20.09 ist meine Auszahlung über 1903 Euro unbearbeitet und offen. Eine weitere über 178 Euro vom 22.09 ebenfalls.

Ich bin dort seit 2021 registriert und vollständig verifiziert.

Nach dem Auszahlungsantrag bekam ich eine Verizifierungsanfrage eines Einkommensnachweises per Gehaltsabrechnung - warum auch immer. Diese habe ich eingescannt und die Eingabe wurde auch bestätigt. Dennoch wird die Auszahlung nicht bearbeitet . Auf Nachfrage wurde mir erklärt die Prüfung kann bis zu mehreren Wochen dauern. Dieser Umstand ist nicht nachvollziehbar da ich dort schon länger spiele und alle Verifiezierungen auch seit 2021 vorliegen. In meinem Account sind alle Verifikationen mit Haken auch erfüllt

Normalerweise Lt Regeln von Vegadreams muss innerhalb 48 Stunden ausbezahlt werden. Danke für Hilfe mfg

Dear Tamino1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Tamino1,

Have you received your withdrawal from the casino yet?

Yes, I have now - thanks for the support

Ja habe ich inzwischen - Danke für Support

Awesome news, Tamino1. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.