Vbet Casino UA - Виведення виграшу гравця відкладено.

A nightmare, not a casino.

I verified the account, but when I tried to withdraw funds, they answered my mail for a week, requesting a statement that I had already sent them. I sent again and again I am waiting for a reply for 3 days. There is no support chat, no phones, nothing, there is no communication except through mail. But it's hard to call it a connection either

Кошмар а не казино.

Я верифікувати акаунт але при спробі вивести кошти вони тиждень мені відповідали на пошту , запросивши выписку яку я їм вже відправив. Я повторно надіслав і знову 3 й день жду відповіді. Ні чату підтримки ні тел нічого немає зв'язок дише через пошту. Але й це важко назвати зв'язком

Dear marink93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear marink93,

Have you received your withdrawal from the casino yet?

Dear marink93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.