Vave Casino - Бонусні виграші гравця анульовано.

As a new customer, I became acquainted with the website Vave.

After I placed my first bets (and lost) I realized that the website does not limit my bets automatically. Because of this I have adjusted my bet myself and I have complied with the rules.

Because of this I dare to say with 100% certainty that no unfair profits have ever been made. In addition, all winnings will come from a bet within the policy or after the bonus has been played out.

At the time I was done playing the bonus, my balance was around 2-3k.

All my winnings with real money (a day later!) also have been credited.

In total the casino decided to credit 2.5k bonus money and 4.5k real money, because I did break the first deposit terms by the bare minimum.

In total they decided to credit 7.000 UDST (my whole balance)!!

I tried talking to Vave, but they won't even read what you're saying because they don't care.

I've spoken to several 'employees', but neither of them did understand it or were trying to help. I had the feeling I was talking to a broken bot instead of real people, because they didn't understand anything, they kept spamming me with basic messages I didn't request and I've never had the help I needed.

So please be aware of this shady terms and conditions and try not to get scammed. I would NOT recommend this casino unless you like to get SCAMMED!

Dear loloksacount,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue and understand your frustration. I carefully checked the general Bonus Terms on the website, and this is what I found (here):

„1. GENERAL TERMS1.1.     Bonuses are available to players from any country except for Sweden (SE).

...

1.6.     The maximum bet with an active casino bonus is 5 USDT or equivalent in cryptocurrency, unless stated otherwise in special terms for the bonus. Purchasing any game features, including but not limited to respins, will add to your bet amount. If the player exceeds the maximum bet when the bonus is active, Vave reserves the right to cancel the bonus and the associated winnings."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not standard practice yet.

Please do not hesitate to forward your game history in Excel format to petronela.k@casino.guru if you feel that you’ve been accused mistakenly.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi Petronela,

Thanks for the response and for helping me out!

I've just send you my betting history by email.

The money is still missing and there still have not been any service from Vave.com

I'm looking forward to hearing from you!

Kind regards,

Daan

Thank you, loloksacount, very much for your game history. Unfortunately, I found several bets that were greater than the maximum bets allowed.

I'm sorry but it looks as if you breached the maximum bet rule several times while completing the bonus wagering.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear loloksacount,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.