Tusk Casino - Запит гравця на зняття коштів затримується.

I've tried to withdrawl 1590$ at first that I had won with my deposit on July 26th I ve been sending emails and tried chatting but nothing not even a reply i have transcripts, my deposit amount ,what it says when i try withdrawl And today i reversed money and won but now it says service unavailable i would just like my money I've even sent emails to customer service ,I've complained to ask gamblers and nobody will do nothing

Dear WClark,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Could you please specify if you passed the full KYC verification?

Have you made any successful withdrawals before?

Could you please confirm if you are able to access the casino website and log into your account?

When was the last time you communicated with the casino and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Thank you for your email. Can you please confirm if there is a pending withdrawal request of $900 in your account?

From the screenshots you provided, it seems that you sent your ID and payment card to the casino for verification. Have these documents been approved by the casino?

Also, did you request the withdrawal using the same payment method you used for depositing?

For future reference, if you have any more documents to send for your case, please use my email address veronika.l@casino.guru. Thank you for your patience and cooperation.

Dear WClark,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi I got a email saying it was processed and I should receive it shortly but haven't gotten anything from them yet one for 1000 and one for 800 and one for 200 they wouldn't let me draw all at once yes i did use same etransfer method also they are still ignoring my chats I haven't made any withdrawal before yes there was pending withdrawal for 900 and yes I've sent in documents for verification

Altogether I have 1000$ and a 800$withdrawl it's been 3 days still haven't gotten anything and when I send a email to ask I get no reply it does not take 3 days for a etransfer don't take that long .

Could you please provide a screenshot of your withdrawal history? Additionally, could you specify the exact dates when each of your withdrawal requests was processed by the casino?

The 1000$ one was on Sept 12/2024 and the 14th for the 800 still haven't gotten anything I chatted with them Sept 16 and they said wait 5 days and yes I used etransfer to withdrawp

Just wanted to send this in as I cannot get my withdrawl from casino it's been a week on Thursday when I first got email that my withdrawl were processed

Thank you for your replies. I understand your frustration and dissatisfaction regarding the delay in processing your payments. However, we usually recommend players wait up to 14 days for their winnings to appear in their account. If you do not receive your winnings by 26 September, please let me know and we will reach out to the casino.

I have not gotten my withdrawal 1 was 1000 and 1 was 800 I chatted with them they just tell me be patient tomorrow gonna be 2 weeks since I got email that it was processed please help me I'm gonna be homeless was gonna use for rent as I'm in school have no income

Thank you very much, WClark, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi WClark,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Tusk Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify the current status of the player's withdrawal requests and when she can expect them all to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru

Kind regards,

Natalia

My 2 withdrawals are supposedly process I got the emails for the 1000$ and 800 $ one 2 weeks ago and Everytime I chat they say be patient well it's been 2 months since I first tried to withdraw my patients is wearing thin

Hi just wondering what's going on

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

im probably not gonna get my money what else can i do to get it

Dear WClark, I have tried to contact the casino repeatedly but there was no response from their side. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, I recommend you contact Curacao eGaming via the license form (https://verification.curacao-egaming.com/validateview.aspx?domain=tuskcasino.com) and try to submit a complaint to them. The only issue here is that Curacao eGaming license has expired, so the casino is unlicensed at the moment, however, contacting CeG is worth trying anyway. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (natalia.b@casino.guru). You can read more about submitting complaints to license regulators here: https://casinoguru-en.com/submitting-complaints-to-regulators

I am sorry I could not be of more help on this occasion.

Best regards,

Natalia