True Blue Casino - Гравець чекав своїх виграшів більше року.

Hi,

I have been waiting for withdrawal since October 2018. They have approved $6119 at last. But from last 3 months they have been declining my Bank wire details. I have provided details of 2 major banks. I can receive money from different countries without any problem. Now, Today I have given 3rd bank details . They just beating around the bushes rather then pay up.

Dear Shisher,

Thank you for submitting your complaint. I’m very sorry to hear about your unpleasant situation. I can only imagine how frustrating it must be for you. Please, could you confirm that it really has been for over a year since you requested the withdrawal of your winnings? Did the casino offer you any alternative withdrawal payment methods? Have you been asked to follow any guidelines or protocol which would help to speed up the process? I will be waiting for your reply patiently. Thank you in advance.

Best regards,

Petronela

Hi Petronela,

Apologies for typing error. Withdrawal request since October 2019. As mentioned before, I have given 3rd different bank details last week. I haven’t heard back from them as yet but I am pretty sure they will not pay this time as well. Yes, they asked me about bitcoin account but I never had bitcoin account. 
Casino never email . Every time I have to deal with live chat and every time different person . 
I will wait this week , once I receive reply, I will get back to you.

Dear Shisher,

Thank you very much for your quick reply. I’m sure you have checked the review for True Blue Casino, which is posted on our website: https://casino.guru/True-Blue-Casino-review. I’m referring specifically to a section about long waiting payout times: "The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

The fastest way to receive your withdrawal would be through Bitcoin, as the casino suggested for you. Would you consider to register an account with "Coinbase", considered as one of the best Bitcoin wallets for holding and transferring Bitcoin funds (https://www.coinbase.com/)? Please let me know if you receive any news from the casino or if you would create an account with Coinbase. 

I believe we will resolve this issue to your satisfaction in no time. Thank you very much in advance for your reply.

Dear Shisher,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi Petronela,

casino have emailed me that funds transferred via bank wire and will take up to 7 working days. So I am just waiting if they have done it or not.

I will let you know

Ok, I will extend the timer by 14 days and wait for your update. Hopefully it’ll be resolved soon.

Hi Petronela,

Just letting you know that I have received AUD 5000 and waiting for last payment . Should receive next week sometime. Finally received money after 4 months of continuous chats and emails. Will never play again at Trueblue.

Thanks for the help.

Dear Shisher,

Great news :) I’m happy that things start moving. I will be waiting for your confirmation of the last withdrawal. 

Dear Shisher,

Is there any update regarding your last withdrawal? Please let me know. Thank you very much in advance.

Hi Petronela,

Yes, It’s all paid off. Last payment came through yesterday morning.  
Thanks for your help.

Yay, I’m very happy to hear that, dear Shisher. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.