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Hello, on the 14th of opening I was told that my withdrawal has been processed, however I have not received any transfer yet, I have played in several places and it never took so long to receive a transfer, I would like some help.

Olá, no dia 14 de abrir disseram me que o meu levantamento foi processado, no entanto ainda não recebi qualquer transferência, já joguei em vários sítios e nunca demorou tanto a receber uma transferência, gostaria de ter alguma ajuda.

Dear Jorge,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Hello, we can give this claim as closed I have already received the funds. Thank you very much

Ola, podemos dar esta reclamação como fechada já recebi os fundos. Muito obrigado 

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Jorge for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.