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Hello, I opened an account there, deposited €50 but I can't play a game there. Customer service doesn't answer or there isn't a payout, which I would love most, doesn't work either. The casino seems empty to me and nothing works, please help, I want my money back and delete my account there it couldn't be worse

Hallo habe dort ein Konto eröffnet 50€ eingezahlt aber ich kann dort nicht ein Spiel spielen Kundendienst antwortet nicht oder gibt es nicht Auszahlung was mir am lieben wäre geht auch nicht das Casino kommt mir vor wie leer und nichts funktioniert bitte um Hilfe möchte mein Geld wieder und dort mein Konto löschen schlechter geht es nicht

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of the deposited funds or has your whole deposit remained untouched? Have you tried to communicate this issue with the casino? If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.