Suprabets Casino - Рахунок гравця було закрито, а виграш конфісковано.

Good day.

Yesterday (December 11, 2023), Suprabets Casino sent me an email cancelling my account along with all my funds.

My account was already verified and on December 10, I made my first withdrawal of $3,000 pesos, the withdrawal remained in pending status.

On December 11th, they sent an email cancelling my account and cancelling the withdrawal (as the money reappeared in my account and the session was closed)

I need the casino to show me what fraudulent practices I carried out to lay claim to my money.

Thank you

Buen dia.

El día de ayer (11 de diciembre 2023), casino suprabets me manda un correo cancelando mi cuenta junto con todos mis fondos.

Mi cuenta ya estaba verificada y el día 10 de diciembre realicé mi primer retiro de $3,000 pesos, el retiro quedó en estado pendiente.

El día 11 mandan el correo cancelando mi cuenta y cancelando el retiro (debido a que en mi cuenta volvió a aparecer el dinero y cerrándose la sesión)

Necesito que el casino me demuestre cuáles son las prácticas fraudulentas que realice para adjudicarse mi diner.

Gracias

Dear Jo_Vallejo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.?

Have you accumulated your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Good day

It was just sports betting

No bonus accepted

It was just that one email, I responded asking for proof and they didn't answer me.

Thank you

Buen día

Solo fueron apuestas deportivas

No se acepte ningún bono

Solo fue ese único correo, les respondí pidiendo pruebas y no me contestaron

Gracias

Thank you for your reply, Jo_Vallejo. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Dear Jo_Vallejo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.