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I made a withdrawal request on 26th June using coindraw method, the maximum waiting time with this method is 7 calendar days, the request was canceled on 3rd July and on chat they told me that it is a system error, I made another request on 3rd July and it was canceled again on chat this time they said withdrawal was not approved because I was using vpn, this is a lie from their side, please help.

Έκανα αίτημα ανάληψης στις 26 Ιουνίου με μέθοδο coindraw, ο μέγιστος χρόνος αναμονής με αυτή τη μέθοδο είναι 7 ημερολογιακες ημέρες, ακυρώθηκε το αίτημα στις 3 Ιουλίου και στο τσατ μου είπαν ότι είναι λάθος του συστήματος, έκανα νέο αίτημα στις 3 Ιουλίου και ακυρώθηκε ξανά στο τσατ αυτή τη φορά είπαν ότι δεν εγκρίθηκε η απόσυρση χρημάτων επειδή έκανα χρήση vpn, αυτό είναι ψέμα από πλευράς τους, παρακαλώ τη βοήθειά σας.

Dear lazarosbot,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did the casino confiscate your winnings or have they been returned to your casino account?

Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I asked the casino to close my account, the chat rep explained to me that I can't withdraw because of the vpn, but that's a lie, I reset my account and asked for a deletion as there is no reason to deposit with this company again , it was a big lie on their part to not pay the winnings, I have all the conversations in pictures..

Ζήτησα από το καζίνο να κλείσει ο λογαριασμός μου, ο εκπρόσωπος στο τσατ μου ξεκαθάρισε ότι δεν μπορώ να κάνω απόσυρση λόγω του vpn, αλλά αυτί είναι ψέμα, μηδένισα το λογαριασμό μου και ζήτησα διαγραφή καθώς δεν υπάρχει λόγος να κάνω ξανά κατάθεση σε αυτή την εταιρία, ήταν ένα μεγάλο ψέμα από πλευράς τους για να μην πληρωσουν τα κέρδη, έχω όλες τις συνομιλίες σε φωτογραφίες..

Thank you for your reply, lazarosbot. Unfortunately, the vast majority of online casinos prohibit players from accessing the casino with an active VPN. Do I understand correctly that the casino confiscated your winnings? Additionally, since you have asked for your account to be closed, does that mean you no longer wish to pursue this complaint?

Dear lazarosbot,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I never used a vpn there is no reason to do such a thing, it was a lie from the casino to cancel the winnings, yes I asked the casino to close my account

Δεν έκανα ποτέ χρήση vpn δεν υπάρχει λόγος να κάνω κάτι τέτοιο , ήταν ένα ψέμα από πλευράς του καζίνο για να ακυρώσουν τα κέρδη, ναι ζήτησα από το καζίνο να κλείσει ο λογαριασμός μου

Did you still have the winnings in your casino account when you asked for it, or did the casino confiscate them prior to your account closure request?

Dear lazarosbot,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.