Stelario Casino - Затримка зняття коштів

I requested two withdrawals, my documents have been approved, they are asking for a screenshot of my bank account and my bank details which I have already sent, but my withdrawal isn't being approved, all other platforms are efficient and do not create issues in the approval of documents.

Ho richiesto due prelievi , i documenti mi sono stati approvati, mi chiedono screenshot del mio conto in banca e delle mie coordinate bancarie che ho già mandato ma non mi viene approvato il prelievo ,tutti le altre piattaforme sono efficienti e non creano problemi nel l’approvazione dei documenti

Dear vincybasile003,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear vincybasile003,

Have you received your withdrawal from the casino yet?

Dear vincybasile003,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.