Sportium Casino CO - Приз гравця в турнірі затримується.

Hello, I have a complaint about the tournament I played at the Sportium casino, which was filed on February 25 of this year, in which it is evident that in the tournament I played on February 19, as evidence I played more than 25 million pesos and they did not give me anything, I would like you to help me with this so that please review and award the prize, my cc 1057597112 wilmer mesa email wilm****@gmail.com report number generated by Sportium #4919 which they tell me was 24 to 72 hours to respond, which has already passed and there is no response at all, I hope for a prompt response, thank you.

Buenas tengo un reclamo acerca del torneo que jugue en el casino sportium el cual fue radicado el 25 de febrero de este año en el que se evidencia q en el torneo que jugue el 19 de febrero como evidencia jugue mas de 25 millones de pesos y no me dieron nada quisiera que me colaboren con esto para q por favor revisen y otorguen el premio mi cc 1057597112 wilmer mesa correo wilm****@gmail.com numero de reporte generado por sportium #4919 el cual me dicen que era de 24 a 72 horss para dar respuesta lo cual ya pasaron y no hay respuesta alguna espero una pronta respuesta gracias

Hello wilmerkfnet,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sportium Casino CO. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What was your final tournament placement?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good evening, if the date is verified, it was 01/13/2025

And today I spoke with an advisor and he told me to call tomorrow at 8 am to be able to help because as it is evident I played on February 19 with an amount of 25 million pesos in the Drops wins tournament in the Book of Fallen game and they did not award a prize.

Buenas noches si esta verificada la fecha fue el 13/01/2025

Y si hoy hable con un asesor y me dijo q llamara el dia de mañana a las 8 am para el poder colaborar porque como se evidencia jugue el 19 de febrero con un monto de 25 millones de pesos en el torneo de Drops wins en el juego book of fallen y no otorgaron premio

Here I attach images of the game

Aca adjunto imagenes del juego

I need an answer please

Necesito una respuesta por favor

?

It's been more than a week and I haven't received a response.

Ya ha pasado mas de una semana y no me han dado respuesta

?

The last thing they tell me is that I have to wait for Pragmatic's response.

Lo ultimo que me dicen es que toca esperar la respuesta de pragmatic

But it's been more than 72 hours since the tournament ended on March 5th.

Pero ya lleva mas de 72 horas el torneo termino el 5 de marzo

?

Hello Wilmerkfnet,

I kindly ask that you refrain from spamming the complaint, as it will not expedite our response.

Thank you for all the information provided so far. I will now forward your complaint to my colleague Branisalv (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick