Spintornado Casino - Вилучення гравця відкладено.

Hello, I have made a withdrawal on spintornado since November 1st and my account is already verified with them, my money is still marked as "pending", and whenever I communicate with the chat, they keep saying they'll forward it to the payment department to speed up the process but nothing happens.

Hej jag har gjort ett uttag på spintornado sedan 1a november och mitt konto är redan verifierad hos dom, mina pengar står fortfarande på "pending" och när jag skriver med chatten så säger dom hela tiden att dom ska skicka det till utbetalningsavdelningen för att påskynda processen men ingenting händer

Dear Klasskille,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals from the casino in the past?

Have you accumulated your winnings with the help of casino bonuses?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

No this was my first withdrawal, and no this was not a bonus

Nej detta var mitt första uttag, och nej detta var ingen bonus

Thank you very much, Klasskille, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Klasskille,

My name is Michal and I will be assisting you in your case. I would like to request the presence of a representative from the casino in this conversation.

Dear Spintornado Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

spintornado will never respond unfortunately…

spintornado kommer aldrig att svara tyvärr…

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal