SpinBetter Casino - Заявка гравця на зняття коштів постійно відхиляється.

Hi Casino Guru.

This same casino and this same problem.

Withdrawal via jeton

I cant make a withdrawal, when I make a withdrawal request after 10-15minutes I received message about my withdrawal is declined.

I try use live chat but nobody from live chat cant tell me why I cant make a withdrawal, I send email message on support and nobody not answered.

I try use other withdrawal method but always I have error (you cant use other withdrawal method)

This is a standard in this casino, when is ok then after few weeks again this same problem.

Is any chance to help me withdraw my money?

Dear Mciepllyy,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• How many days ago was your withdrawal requested?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi.

This is not first time, as well I looking in forum here and more People have this same problem with this casino.

Any way today I cant login on this website.

I write email on support but standard - nobody not answered.

I try use app and website but nothing.

Thank you very much, Mciepllyy, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi Mciepllyy,

I've reviewed your case and am sorry that you came across such a problem with the SpinBetter. I'll try my best to help you with the issue by contacting the casino and we'll see what can be done when they reply. In the meantime, could you please specify if you have opened a new account with the casino? Based on your previous complaint, your account at SpinBettor was closed 2 months ago.

Dear SpinBettor Casino, I'd like to invite you to participate in the resolution of this complaint. Can you please share more information regarding the case? Could you please specify why the player is experiencing problems with withdrawal of their funds?

If you have any supporting evidence relevant to the case, please send it to my email address natalia.b@casino.guru.

Looking forward to hearing from you!

Best regards,

Natalia

Yeah but this was a big mistake.

Still this casino try cheat, I looking On this forum about more poeple Got this same problem with this same casino.

Dear Mciepllyy,

Thank you for reaching out, and we apologize for any inconvenience you may have experienced. We are pleased to inform you that currently, all your withdrawals are proceeding successfully, and we do not detect any issues on our end.

We would like to note that any delays you encountered might have been related to the operations of banking institutions, especially during weekends when banking systems may operate in a limited capacity.

We make every effort to ensure the maximum comfort for our players, and your gaming experience is important to us. If you have any further questions or concerns, please feel free to contact our support team. We are ready to assist you at any time.

Thank you for your patience and understanding.

Best regards,

Player Support Team

Always you write "sorry for"

What about your live agent? Nobody not want tell me whats going On, other agent tell me about I must make a withdrawal on small amount, so wtf? If maximum withdrawal is 4000pln why I must make a withdrawal on different amount?

By the way I use sepa transfer but I lost around 350pln becouse you send this money in euros

Dear Mciepllyy,

Thank you for reaching out! We always strive to provide our players with the best experience, and we apologize for any difficulties you may have encountered. However, for the most efficient and prompt resolution of your concerns, we recommend reaching out directly to our support chat or contacting the payment department at processing@spinbetter.com. Our specialists will be happy to assist you and address all your inquiries.

We appreciate your understanding and patience.

Best regards,

SpinBetter Support Team

Thank you for your reply, SpinBettor Casino.

Dear Mciepllyy, would you please specify if any of your withdrawal requests were already processed? Do you have any pending withdrawals now?

Dear Mciepllyy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Still I'm pay out my money but Just vis sepa transfer so on all transaction I lost few pounds becouse my bank must change cash becouse casino send this money in euros

Dear Mciepllyy, would you please specify how much money you are waiting to be withdrawn from the casino or have you already received the whole amount?

Yeah I received at this moment I'm waiting On around 15 000 PLN.

Is not good to me becouse I cant withdraw this money via jeton, I not know why, I must use bank transfer so when this money received I losy few pounds becouse my bank must Exchange, and I not know why I Got a limit on 5 000 PLN per day

I'm sorry you were not able to choose Jeton for your withdrawals, Mciepllyy, but sometimes certain payment methods can be unavailable for different reasons, and not all of them can be influenced by casinos.

Anyway, I'm glad to hear you are receiving your funds. Please, let us know when you get the disputed amount so that we can update the status of your complaint.

Yeah, I let u know

Dear Mciepllyy,

Have you received your withdrawal from the casino yet?

Dear Mciepllyy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved by now, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.