SpinBetter Casino - Вилучення гравця затримується.

Money is not withdrawn from the account! Neither technical support nor an accurate answer to the mail. Write, wait seven days!

Гроші з рахунку не виводяться! Ні тех підтримка Ні на пошту не лають точної відповіді. Пишуть чекайте сім днів!

Hello marink93,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinBetter Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My account is not verified. I tried to pass the verification, but I was told in the support chat that it is not necessary. (a separate button on the website where you can pass it

Мій аккаунт не вермфікований. Я намагався пройти вериф але мені сказали в чаті підтримки що це не потрібно. (окремої кнопки на сайті де можна пройти її неса

They say that if a verification is needed, they will write it themselves. I write to them every day, in the support chat and even by mail. I won this money by making a deposit on my funds, without any bonuses.

Вони кажуть що вериф якщо знадобиться вони самі напишуть. Я їм пишу кожного дня, в чат підтримки і навіть на пошту. Ці гроші я виграв вносячи депозит на свої кошти, без будь яких бонусів.

Hello marink93,

As I mentioned above, the withdrawal might take up to 14 days. I can only recommend you to wait for now and let us know in case of any update.

Dear marink93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now rejected for the above mentioned reason.