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So for weeks I have been paying in with my credit card and the only payment option is only on credit card so now I have requested a payment for the second time on request, the first a few days ago was approved immediately but nothing came 2 days later the money was back on the player account ... error with operator etc., Now I have requested the payout for the second time, it was approved again immediately yesterday now it is floating again somewhere ... until it lands on my casino account again tomorrow the same problem, have now written a few times and it says again and again have patience. Payment has been approved blablabla will be transferred soon. Of course a lot. Thanks to .

So the payment via credit card always worked quickly and quickly within an hour, what is going on now I don't understand.

Also seit Wochen zahle ich mit meiner kreditkarte ein und die einzigste aus zahlungsmöglichkeit geht auch nur auf kreditkarte so jetzt habe ich schon zum zweiten Mal eine Auszahlung bei Anfrage beantragt die erste vor paar tagen wurde sofort genehmigt aber kam nichts an 2 tage später war das geld wieder auf dem spieler konto ...error bei Operator usw. ,Jetzt hab ich zum zweiten mal die auszahlung beantragt , wurde auch wieder sofort genehmigt gestern nun schwebts wieder in der luft irgendwo ...bis es morgen wieder auf meinem casino konto landet mit dem selben problem ,, habe jetzt paar mal angeschrieben und es heisst immer wieder haben sie geduld Auszahlung wurde genehmigt blablabla wird bald überwiesen sein . Ja klar natürlich viel. Dank .

Also die auszahlung via kredit karte hat eigentlich immer zügig und schnell innerhal einer stunde funktioniert , was da jetzt los ist versteh ich nicht .

Dear Tace29,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

No, there is no alternative yet, I just got an email from the security casino z ... that my problem was sent to a specialist and that I should wait for an answer ... 😕

Nein eine alternative gibts bis jetzt nicht ,habe eine mail bekommen eben vom security casino z ...,das mein problem an einen spezialisten geschickt wurde und ich auf antwort warten soll ... 😕

I fully understand your frustration, Tace29. I will set the timer for additional 7 days and if there’s no development by Monday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Hello Tace29,

Have there been any developments since our last conversation?

Dear Tace29,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

No, I haven't. And nothing has changed in terms of the in and out payment options !! I then downplayed the money and will never pay anything again. !! Un serious

Nein habe ich nicht .Und geändert hat sich auch nichts an den ein und Auszahlungs möglich keiten !! Hab das geld dann runtergespielt und werde da auch nie wieder was einzahlen. !! Un seriöse

I'm sorry to hear that. Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Tace29,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Since the funds have been played before we could intervene, we rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.