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Hello, I've been waiting for my payout since May 4, 2025. Emails are ignored or I always receive the same pre-written response! It's all about patience, patience, and patience!

In addition, I have been promised a payout by customer service several times, which was all just a lie, and I have also

So far nothing has been paid out and I'm just being kept waiting day after day!!

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Hallo, ich warte seit dem 04.05.2025 auf meine Auszahlung. E-Mails werden ignoriert oder man erhält immer die selbe vorgefertigte Antwort! Es heißt nur Geduld, Geduld und Geduld!

Ausserdem wurde mir durch den Kundenservice schon öfters die Auszahlung versprochen, was alles nur gelogen war, hierbei habe ich auch

bis jetzt wurde immer noch nichts ausgezahlt und werd Tag für Tag nur hingehalten!!

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Dear Tobi5700,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Tobi5700,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Tobi5700,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.