Spin Samurai Casino - Гравець досі не отримав свій виграш

i play free 22 spins which I won than I wagered it as it was required to do so! I met the wager which than I was able to make the withdrawal via bank transfer and it was canceled about 4 or 5 times saying account was put in wrong. When I talked to the live chat she said it was correct and congratulated me on my winnings just for it to get declined again! Went back and fourth with the live chat different customer service members now it’s pending again! I am hoping it will accept this time but if not what am I supposed to do I have googled how to put my account number in and also my bsb number just to be told it’s put in wrong 😑 please help this is with spin samurai… this was my last option to write here and seek help!

Dear Ajed_6991,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi nick, thank you I will wait and see how this withdraw goes it’s kinda annoying when they cancel the withdrawal and you have to withdraw again but wait another 24 to 48 hours just to get another cancel.

I am fully verified and have made withdrawals before and that was super easy now their bank transfer has change with account number and bsb before it was account number and swift code.

edit This is resolved🙂 thank you

how do I close this complaint?

Dear Ajed_6991, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru