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Hello, I request a withdrawal on 7/09/2022 in the morning, the canonical e-mail for withdrawal from the casino is sent to me, specifying that the maximum waiting time is 48 hours, today is 12/09/2022 the casino does not he replies to my emails and has not yet accepted my withdrawal, I advise anyone not to deposit even one euro inside this casino as the winnings are non-existent and withdrawals are always subject to dispute. thanks in advance if you can help me greeting.

Buongiorno, richiedo un prelievo il 7/09/2022 in mattinata, mi viene recapitata la canonica mail di prelievo dal casinó con precisato che il tempo massimo di attesa è di massimo 48 ore, oggi è il giorno 12/09/2022 il casinó non mi risponde alle mail e non ha ancora accettato il mio prelievo, consiglio a chiunque di non depositare nemmeno un euro al interno di questo casinó in quanto le vincite sono inesistenti e i prelievi sono sempre soggetti a contestazioni. grazie in anticipo se mi potete aiutare saluto.

Dear lucaabis,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear lucaabis,

Have you received your withdrawal from the casino yet?

Dear lucaabis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.