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Hello, they confirmed the transfer of 600 euros. To this day I have not received anything. They do not give me explanations or information on the transfer made

Buongiorno mi hanno confermato il bonifico di 600 euro. Ancora ad oggi non mi è arrivato nulla . Non mi danno spiegazioni e nemmeno informazioni sul bonifico effettuato

Dear anaeli,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we move forward with this complaint, could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply.

Kristina

Good morning. Yes, everything has already been processed. They say they made the transfer on Thursday. I asked for the bank details and they won't damage me. I have already withdrawn about three times of which maybe one have been honest. It is now 8 days and the evening transfer usually takes two days. And then in addition to this, if we question that withdrawals are canceled for reasons that do not exist, we can give a very bad opinion.

Buongiorno. Si sì già processato il tutto . Il bonifico dicono di averlo fatto giovedì . Ho chiesto gli estremi della banca e non me li danni. Ho già prelevato circa tre volte di cui forse una sono stati onesti. Sono ormai 8 giorni e di prassi i bonifico sera ci mette due giorni. E poi oltre a questo se mettiamo in discussione che ci annullano i prelievi per motivi che non esistono possiamo dare un giudizio pessimo.

I fully understand your frustration, anaeli. We usually give the casino two full weeks to process each payment, so I would recommend that we wait for a few more days. Let’s stay positive and wait for the good news regarding your withdrawal. Please, keep us updated in the meantime and let us know if there is anything new.

Dear anaeli,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.