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Good evening,

I have enjoyed free spins on the casino slots. I won 350 Euros which I tried to withdraw. Withdrawal canceled because the minimum withdrawable amount for this type of bonus is 100 Euros.

Ok I found on the account 100 that I tried to withdraw. Withdrawal canceled and they told me I had to replay. Ok, won 300 and tried the withdrawal. Withdrawal canceled. In chat they told me to try again because there was an error and that shouldn't happen.

Now I have tried again but something tells me they will find other excuses.

Thank you

Buonasera,

Ho usufruito di giri gratis sulle slot del casino'. Ho vinto 350 Euro che ho provato a prelevare. Prelievo cancellato perche' l'importo minimo prelevabile per questo tipo di bonus sono 100 Euro.

Ok ho ritrovato sul conto 100 che ho provato a prelevare. Prelievo cancellato e mi hanno detto che dovevo rigiocare. Ok vinti 300 e provato il prelievo. Prelievo cancellato. In chat mi hanno detto di riprovare perche' c'e' stato un errore e che non dovrebbe accadere.

Ora ho riprovato ma qualcosa mi dice che troveranno altre scuse.

Grazie

Dear elisamora,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Meanwhile, I have checked the general bonus terms and conditions, and this is what I found https://www.spinmillion13.com/en/terms-and-conditions:

"The maximum withdrawal amount for any free bonus and free spins, is 100 EUR, 100 USD, 100AUD, 100CAD, 1000 SEK, 1000 NOK, 7000 RUB (as applicable) unless mentioned otherwise."

"No-deposit bonuses come with a 50x (times) wagering requirement, unless stated otherwise."

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thanks for the vs. Help

Grazie per il vs. aiuto

Thank you very much, elisamora, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

today i received this mail. I can give the benefit of the doubt because I only opened that account to withdraw that win. I can try to make the request through the bank even if clearly I have to replay because the minimum amount is 350

oggi ho ricevuto questa mail. Posso dare il beneficio del dubbio perche' quel conto l'ho aperto solo per ritirare quella vincita. Posso provare a fare la richiesta tramite la banca anche se chiaramente devo rigiocare perché l'importo minimo sono 350

Hello elisamora!

From now on, I will take care of your complaint. I would like to strongly advise you to not to play with the balance until the complaint gets resolved. I would like to invite Spin Million Casino's representatives into the discussion in order to help us resolve the case.

Good evening the problem is also that ecopaiz asks me to upgrade my account to receive money from abroad ... maybe it is true that there is a technical problem .... I will try to supply a spin million it swift of the Bank

Buonasera il problema e' anche che ecopaiz mi chiede di fare l'upgrade del conto per ricevere soldi dall'estero...forse e' vero che c'e' un problema tecnico....provero' a fornire a spin million lo swift della Banca

Transfer confirmed today !!! Now we wait. Thanks for your Help

Trasferimento confermato oggi !!! Ora aspettiamo. Grazie del vs. aiuto

Good morning .... case closed .... the money has arrived! It is a long time to validate the transfer for all the checks that have to be done on documents and gaming activity. But from the moment of authorization, the transfer arrives quickly. Thank you all

Buongiorno....caso chiuso....i soldi sono arrivati! Sono lunghi i tempi per convalidare il trasferimento per tutti controlli che devono fare su documenti e sull'attivita' di gioco. Ma dal momento dell'autorizzazione il bonifico arriva veloce. Grazie a tutti

Hello elisamora!

I am delighted to see that you received your winnings. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.