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Great caution, you will be permanently ripped off by the support and I fought for 2 weeks with a lot of pressure to have my account closed, now finally (with police threat) I could not pay out a cent, there were constantly various reasons not to be able to . Once all the reasons had been dealt with, I could not pay out again. Instead, I got a bonus on an ongoing basis and that was offset against my credit and therefore had to be implemented again without having requested a bonus !! I want to warn everyone these are criminals, never register. Really very, very bad, this site should go offline !!

Große Vorsicht, man wird vom Support dauerhaft verarscht und ich habe 2 Wochen mit viel Druck darum gekämpft mein Account schließen zu lassen, jetzt endlich (mit Polizei Drohung) des weiteren konnte ich nicht einen Cent Auszahlen, andauernd gab es verschiedene Gründe es nicht zu können. Wo alle Gründe abgegarbeitet waren, konnte ich wieder nicht Auszahlen. Stattdessen habe ich laufend einen Bonus bekommen und das wurde mit meinem Guthaben verrechnet und musste somit wieder umgesetzt werden,ohne einen Bonus angefordert zu haben!! Ich möchte alle warnen, das sind Verbrecher, niemals registrieren. Wirklich sehr sehr schlecht, diese Seite sollte aus dem Netz verschwinden!!

Dear Natascha,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please advise if you have tried to communicate with casino the option of opting out from any promotional offers prior to start playing?

Do I understand correctly that you have requested your account to be closed?

Thank you in advance for your reply. Looking forward to hearing from you.

Best regards,

Petronela

My account has now finally been closed, with a lot of pressure!

The support doesn't listen to you at all and just activates a new bonus to give you peace of mind. Very bad support and also the email address Vip@spinmillion.com did not close my account at first, got a bonus again. Hands off!!!

Mein Konto wurde jetzt endlich geschlossen, mit sehr viel Druck!

Der Support hört einem gar nicht zu und aktiviert bloß einen neuen Bonus, damit man Ruhe gibt. Sehr schlechter Support und auch die Email Adresse Vip@spinmillion.com hat mein Konto erst nicht geschlossen, wieder ein Bonus bekommen. Finger weg!!!

Thank you very much, Natascha, for the update. Once again I'm sorry to hear about your negative eperience. However, since your account has been closed now, do I have your permission to close this complaint as resolved or there’s anything else we could help you with?

Meanwhile, if you would like to share your experience and make your opinion widely known, I’d recommend our Forum https://casino.guru/forum.

Thank you in advance for your reply.

Dear Natascha,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.