Spin Buffalo Casino - Запит гравця на зняття коштів затримується.

I have a withdrawal worth 1000 Euros that is not being processed at all. The casino, which is sponsored by your bonus, does not pay out anything. I contact the live chat every day, and they always say it will be paid out, but nothing happens. In the uploaded screenshot, there is only a withdrawal of 800 Euros. However, there are 2 more withdrawals worth 100 Euros each that have been requested. In total, that's 1000 Euros. Unfortunately, on this Scam Casino, you cannot view all the withdrawals.

Habe eine Auszahlung in Wert von 1000 Euro die überhaupt nicht ausgezahlt wird. Der Casino der von euch durch euren Bonus sponsorisiert wird zahlt gar nicht aus. Man schreibt im Live Chat täglich und wird immer gesagt es wird ausgezahlt aber passiert nichts. Im hochgeladenen Screenshot sieht man nur eine Auszahlung von 800 Euro. Es sind aber noch 2 Auszahlungen in Wert von 100 Euro beantragt worden. Insgesamt sind 100 Euro. Leider kann man auf diesen Scan Casino nicht alle Auszahlungen einsehen.

Hello Cata1992,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin Buffalo Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

My account is verified, I sent them a screenshot where they confirmed it. Unfortunately, I deposited with your exclusive bonus guru370 because I trusted Casino Guru until today

Everything was implemented, so the bonus was implemented after a few hours. Today I received a new email from them regarding my payouts.

Mein Konto ist verifiziert ich habe ihnen doch ein screenshot geschickt wo die dss bestätigt haben. habe leider mit euren exclusiven Bonus guru370 eingezahlt weil ich Casino Guru bis heute vertraut habe

Alles umgesetzt , also bonus wurde nach paar Stunden umgesetzt. Heute habe ich eine neue Mail von dem bekommen bezüglich auf meine Auszahlungen.

I have now withdrawn 1200 euros and still have over 1000 euros in my account. I would never have deposited at this casino if you hadn't presented it with your exclusive bonus. Everyone at Casinomeister is shocked.

Mittlerweile habe ich 1200 Euro Auszahlungen und noch über 1000 Euro auf mein Konto. Ich hätte nie bei diesen Casino eingezahlt wenn ihr den nicht durch euren exclusiven Bonus präsentiert hättet. Auf Casinomeister sind alle geschockt.

A new withdrawal of 1000 euros was requested. Now it is 2200 euros. Casinomeister.com was also informed, waiting for Casinoguru to clarify before a complaint is filed under PAB rules. Since I officially accepted an exclusive bonus from you guru370, the experts say you have to be aware of which casino you are working with and which percentage you are getting. Otherwise the whole thing has to be officially presented somewhere else.

Eine neue Auszahlung von 1000 Euro beantragt. Jetzt sind es 2200 Euro. Casinomeister.com wurde auch informiert, warten auf Casinoguru für Klärung bevor eine Beschwerde nach PAB Regel beantragt wird. Da ich offiziell ein von euch exclusiven Bonus guru370 angenommen habe, sagen die Experten ihr müsst damit bewusst sein mit welchen Casino arbeitet und Prozente bekommt. Sonst muss das ganze hier offiziell woanders dargestellt werden.

And another payment was requested for 4000 euros. Now 6200 euros have been paid out and nothing has happened!!

Und eine weiter Auszahlung wurde beantragt in Wert von 4000 Euro. Jetzt sind 6200 Euro Auszahlungen und nichts passiert!!

New response from the casino

Neue Antwort von dem Casino

Hello Cata1992,

Can you please advise since when exactly is your first withdrawal pending?

Also can you please clarify what is the connection between taking a bonus from our website and the withdrawal speed of the casino?

Regards,

Nick

I can't tell you when the first withdrawal will be made, I can only tell you that it was requested at the beginning of last week. The website doesn't show how many withdrawals there are and when they were requested. More than 6000 euros in withdrawals have been requested since last week. There is no connection between your bonus and the speed of the withdrawal. There is a connection with Casino Guru and Spinbuffalo otherwise Casinoguru wouldn't have an exclusive bonus that actually worked.

Ich kann ihnen nicht sagen wann die erste Auszahlung besteht , ich kann ihnen nur sagen dass die Anfang letzte Woche beantragt wurde. Es wird auf der Webseite nicht angezeigt wie viele Auszahlung überhaupt sind und wann die beantragt wurden. Es sind momentan seit letzte Woche mehr als 6000 Euro Auszahlungen beantragt. Es gibt kein Zusammenhang zwischen euren Bonus und die Geschwindigkeit der Auszahlung. Es ist ein Zusammenhang mit Casino Guru und Spinbuffalo sonst würde Casinoguru kein exklusiven Bonus haben der auch funktioniert hat.

I intentionally cancelled the first few small withdrawals just so they could see more clearly that I still have a withdrawal for 1000 euros active. The next one, which unfortunately cannot be seen, is 4000 euros. So now 5000 euros of withdrawals have been active since last week, I suspect on Monday. So it's been more than a week. Unfortunately nothing is displayed in the transaction history.

Habe absichtlich die ersten kleine Auszahlungen abgebrochen nur damit sie genauer sehen dass ich eine Auszahlung für 1000 Euro noch aktiv habe , die nächste die man leider nicht sehen kann ist 4000 Euro. Also jetzt sind 5000 Euro Auszahlungen aktiv seit letzten Woche ich vermute am Montag. Also schon mehr als eine Woche . Bei der Transaktion Historie wird leider nichts angezeigt.

Hello Cata1992,

As stated in my first post, every withdrawal may take up to 14 days to be processed. I would advise to not cancel anything as the whole process starts again.

Unfortunately, if it's been pending less, we can't do anything and you simply has to wait out the recommended time frame.

Let us know only in case the withdrawal is pending longer than 2 weeks.

Best regards,

Nick

Two weeks have passed since the 4000 Euro withdrawal was requested and not a cent has been paid out. A withdrawal of 4000 Euro is active.

Es sind schon 2 Wochen vergangen seit dem die 4000 Euro Auszahlungen beantragt wurde und kein Cent wurde ausgezahlt. Es ist eine Auszahlung vom 4000 Euro aktiv.

Thank you Cata1992 for all the information provided.

I will now forward your complaint to my colleague Pavel (pavel.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, Cata1992! Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem. I would like to invite the casino to give them a chance to explain their side of the situation. In case of player's breach of terms and conditions, please, send the relevant evidence to my e-mail: pavel.k@casino.guru. It will not be shared with anyone, including the player. Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

If the casino does not respond within the time frame, it will also reflect very negatively on this "expert" casino forum rating and on the software developer Pragmatic Play.

Many major casino forums are keeping an eye on this because many players have trusted Casinoguru by offering an exclusive bonus at SpinBuffalo.com. This means that anyone looking for a casino here can be safe if Casinoguru has a connection with the bonus on SpinBuffalo.com. I and other players would like to know if you have received your share of the profits for the money you deposited with your bonus? All I can say is that at least 9 official complaints have been filed in writing with Gambling Authority Europe, concerning Pragmatic Play for offering their software to unlicensed casinos, SpinBuffalo.com operators for illegal casinos, the domain operators of the SpinBuffalo.com website operators and other parties such as forums that promote illegal casinos through exclusive bonuses etc. Everyone has something to gain here except the player who ends up losing his money and not getting the winnings.

Wenn das Casino innerhalb des Zeitrahmens nicht antwortet, wird sich auch sehr negativ auf diesen "experten" Casino Forum bewerten und auf der Softwareentwickler Pragmatic Play.

Viele größere Casino forums haben das ganze hier im Blick weil viele Spieler Casinoguru vertraut haben, in dem ihr ein exklusiven Bonus bei SpinBuffalo.com angebotet habt. Das bedeutet für jeder der hier nach einen Casino sucht erstmal Sicherheit, wenn Casinoguru eine Verbindung mit dem Bonus auf SpinBuffalo.com hat. Ich und andere Spieler wollen gerne wissen ob ihr die Gewinnbeteiligung für die durch euren Bonus eingezahlten Gelder bekommen habt? Ich kann nur sagen dass mindestens 9 offiziellen Klagen wurden schriftlich an Gambling Authority Europa eingerichtet, die Pragmatic Play betrifft für das Anbieten der Software an nicht lizenzierten Casinos, SpinBuffalo.com Betreiber für illegalen Casino, die Domain Betreiber der SpinBuffalo.com Webseite Betreiber und andere Parteien wie Forumen die illegale Casinos durch exklusive Bonusen usw anbieten. Jeder hat hier was zu gewinnen außer der Spieler der am Ende sein Geld verliert und die Gewinne nicht bekommt.

Cata1992, just a note from my side: Spin Buffalo has a Safety Index of 5. Every player should judge if they should play at the casino or no for themselves, if our website offers any exclusive offer it does not mean that the casino is safe, it is reflected in the Safety Index.

The index is now 5. Do you want a screenshot of how high the index was at the beginning? At the beginning it was a new casino with an exclusive bonus from you. According to the Gambling Authority, this means that you had already been in contact, otherwise the exclusive bonus would not be valid on the casino site. Indirectly, players were excited to be able to deposit money there and not get their winnings. Just like Pragmatic Play, which makes its games available to unlicensed casinos. All I can say is that this time there will be consequences because the whole thing has even ended up with OLAF, the European Office for the Prevention of Fraud.

Der index 5 ist jetzt. Wollt ihr ein screenshot haben wie hoch der Index am Anfang war ? Am Anfang war das ein neues Casino mit einen exklusiven Bonus von euch. Das bedeutet laut Gambling Authority dass ihr schon mal in Kontakt wart sonst würde der exklusiven Bonus auch nicht wirksam auf dee Casino Seite sein. Indirekt wurden Spieler begeistert um Geld da einzahlen zu können und die Gewinne nicht bekommen. Genau so wie pragmatic play die deren Spiele an nicht lizenzierte Casinos zur Verfügung stellt. Ich kann nur sagen diesmal werden Konsequenzen geben weil das ganze ist sogar an OLAF europäische Amt für Betrugsbekämpfung gelandet.

Status of a "New casino" implies only that there is not experience with it to define its safety. Therefore, all new casinos start with a Safety Index around 7, which is corrected then by unresolved complaints and other factors. Having an exclusive bonus may definitely make a casino more attractive to the players, but is still their responsibility to judge if the casino is suitable for them to play at, by giving the attention to whether it is a new one or not as well.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team