Spin Buffalo Casino - Вилучення гравця відкладено.

Hi, I have been waiting for the casino withdrawal for over 2 weeks. I can reach the chat support, but they keep telling me they are handling it right away, sending IT to the financial department etc., but nothing seems to happen. I keep getting the same automatic responses, which are clearly automated. When I ask questions that dont have automated responses, the English is terrible and the customer support is bad/rude. I just want my money - is there anything you can do to help?

Hello ByDaniz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin Buffalo Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi,

1.My account is verified

2.I played with bonus, everything should be alright with that though.

3.I speak with the casino almost everyday, but get the same kind of answers. It seems like they're just trying to delay the problem, postponing it and always saying they're forwarding it to the 'financial department,' but nothing seems to happen.

Hello ByDaniz,

Please forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru for further review.

Meanwhile, if there's been any update, let us know please.

Looking forward to your response.

Regards,

Nick

Hi,

I sent emails but havent heard from Nikolas. Now been waiting almost a months.

Hello ByDaniz and thank you for the e-mails provided so far. I will now forward your complaint to my colleague Kubo (jakub.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello, I have now been waiting for well over a month for my withdrawal. I'm starting to feel anxious that the casino still has such a high rating with you, despite no progress being made on this matter.

Dear ByDaniz,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

Since Spin Buffalo Casino hasn’t registered their representative account on our platform yet, they can’t respond directly in this thread. However, I’ve reached out to their representative through another channel regarding your issue and am currently awaiting their response. I’ll keep you updated here as soon as I have any news. 

Thank you for your understanding and patience!

Best Regards,

Kubo

Hi,

I heard from them on Friday 22.11.2024. But same kind of response as always, empty promises:

"Hello

We apologies for the delay in processing your payment. We're aware of the situation and are committed to addressing it. Your payment will be resolved in the coming days

Best regards 

Spinbuffalo"

Regards,

Daniel

Hi Kubo,

have you heard from them? 😊

Regards,

Daniel

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ByDaniz,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best Regards,

Kubo