Sons Of Slots Casino - Гравець зіткнувся із проблемами із затримкою виведення коштів і щоденним лімітом.

Amazingly slow casino to pay anything.

I did ~3000€ worth of deposits and won a bit.

Sent documents last week. Took 4 days to get them processed and approved. Did first withdrawal that is still pending after 3 days.

Withdrawal maximum is 1000€ per day.

Pending time +3 days and counting.

Now tried to make my third withdrawal but site claims that daily maximum withdrawal has exceeded. I have not done a withdrawal for over 30 hours.

Status atm: KYC approved and 2 x 1000€ withdrawals pending. Seems that I'm unable to make more withdrawals until those 2 are approved. If they ever will. Don't recommend this casino.

Also maximum win is 5000€/day. If you win more they take the money away. So I have read and heard. Luckily my winning is 5000€ and not more.

If I can guess they will "demand" more documents all of a sudden and cancel my pending withdrawals so they think I will gamble my winnings. Not gonna happen.

Dear Dmndmn,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Update: Started the withdrawal process by verification 10 days ago. Pending withdrawal since 16th so 5th day and counting. They state they process withdrawals in 3 days.

Actually I re-read their site and says Withdrawal requests get processed within 48hours. So..

I fully understand your frustration, Dmndmn. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Update:

3000€ still pending.

Pending withdrawals atm:

1000€ done on 18th Nov (9 days ago)

1000€ done on 19th Nov (8 days ago)

1000€ done on 21st Nov (6 days ago)

Withdrawal process of 5000€ started around 2 weeks ago and still most pending.

I can see that payments are coming slowly. Please bear with me for another few days. Hopefully, all the withdrawals will be processed and received soon. Thank you very much for your patience.

Dear Dmndmn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.

PS: I adjusted the disputed amount from €5,000 to €3,000.