Snatch Casino - Гравець стикається з проблемами перевірки зняття коштів.

Have been approved at their casino to withdraw. Then they later extended my verification with additional information. Have then stated what they wanted. Which wasn't enough either. Have now encountered an additional problem is that I share my account with my husband, I have to have my name on the account as I fixed one with my name on it. Now they want it to be the same account that I deposit with and the one I withdraw with. When they showed which account number I should deposit the money into is not correct at all. Have tried to upload as it is difficult as it does not work.

Har blivit godkänd på deras kasino för att ta ut pengar. Då dom senare förlängt min verifiering med ytterligare information. Har då uppgett det dom önskat. Vilket inte heller varit tillräckligt. Har nu stött på ett ytterligare problem är att jag delar mitt konto med min man måste jag ha mitt namn på kontot då jag fixat ett med mitt namn på. Nu vill dom att det ska vara samma konto som jag sätter in med och det jag tar ut med. Då dom visat vilket kont nummer jag ska sätta in pengarna på inte stämmer överhuvudtaget. Har försökt ladda upp då det är svårt då det inte går.

Dear millassemmelhack,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Do I understand correctly that you used a joint account for depositing money into the casino? Are you and your husband both owners of the account? Did you use a payment card for depositing? Whose name was on the card?

Could you kindly specify which other identity documents were you asked to send for additional verification?

Does your husband play in Snatch Casino as well?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Unable to upload the photo evidence has many photos that I took on this long thread. I have provided a passport photo, my bank card front and back photo from a bill. Photo from my bank where it says where I live, photo from my bank about various questions about my identity.

during the day, everything from Snach finans has been accepted, but if I want to withdraw money, I have to state the same account that I deposit. Which are two different and that they have approved my account that has my name on it. The second is a private account that my husband and I share, so there is no name on it, which is a requirement that I would have my name on the account to which the money is to be transferred. It's very complicated, but I got another message when they wanted me to deposit into the completely wrong account with too many zeros, which I was clear about that the number was not mine, so the casino later continued to email me with the account I provided after their rules that I must state correctly, which I did. Now I got this

We would like to inform you that the administration of our casino reserves the right to make payments according to an individual schedule. Set the minimum and maximum amounts for one transaction, as well as the time for this transaction. They may differ depending on the method of withdrawal, your account level, or other relevant factors.

The Finance Department processes all of your withdrawals based on the status of your account and your direct activity.

500 EUR will be completed on 31.05.2024

360 EUR will be completed on 05.06.2024

Det går inte ladda upp bildbevisen har många foton som jag tagit på denna långa tråd. Jag har uppgivet passfoto, kort må mitt kontokort fram och bak foto från en räkning. Foto från min bank där det står vart jag bor, foto från min bank om olika frågor om min identitet.

under dagen har allt från Snach finans godtagit men om jag ska ta ut pengar måste jag uppge samma konto som jag sätter in. Vilket är två olika och att dom har godkänt mitt konto som står mitt namn på. Det andra är privatkonto som jag och min man delar på så det står inget namn vilket va ett krav att jag skulle ha mitt namn på det konto som pengarna ska föras över till. Det är väldigt krångligt men fick ytterligare ett meddelande då dom ville att jag skulle sätta in på helt fel konto med för många nollor vilket jag va tydlig med att de numret inte var mitt, snach casino fortsatte senare att emailer mej med det kont jag uppgivit efter deras regler att jag ska uppge rätt vilket jag ju gjort. Nu fick jag detta

We would like to inform you that the administration of our casino reserves the right to make payments according to an individual schedule. Set the minimum and maximum amounts for one transaction, as well as the time for this transaction. They may differ depending on the method of withdrawal, your account level, or other relevant factors.

The Finance Department processes all of your withdrawals based on the status of your account and your direct activity.

500 EUR will be completed 31.05.2024

360 EUR will be completed 05.06.2024

My husband does not play at this snach casino

Min man spelar inte på detta snach casino

On my bank card, only my name is on it, but it goes to a joint account. Inge strange everything

På mitt bankkort är det bara mitt namn som står men det går till fått gemensamma konto. Inge konstigt allt

Could you please send me all the communication between you and the casino that could be relevant to the investigation of your case? My email address is veronika.l@casino.guru.

Has the first withdrawal of €500 been processed yet? If your withdrawal is being processed, has the casino finally approved all your verification documents, including the one regarding the joint bank account you share with your husband?

Thank you.

Dear millassemmelhack,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.