Slots of Vegas Casino - Вилучення гравця відкладено.

As usual, delete payout from slots of Vegas. Normally, they replied to my request for an update. However, now they’re just ignoring all emails. There is no live chat at this casino. They advertise it but don’t actually offer it.

Sad part is, I love this casino! They have good bonuses and awesome games! Just wish they paid on time. That’s genuinely my only complaint.

Dear cbmtn1281, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without a bonus?

When was the last time you communicated with customer support regarding the delay in your payment? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello and thank you for taking up my case.

KYC is 100% verified. I’ve been paid out several times from this casino.

The bonus was already satisfied and the bonus+deposit were already accounted for, on the 6th, when I requested the withdrawal.

I sent an email on the 22nd, again asking for an update. No one has replied my email since.

Now the casino has stopped communicating with me at all. Going on a month now since I requested the withdrawal. So much for being a VIP, right?

Thank you very much, cbmtn1281, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you.

Hi cbmtn1281,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Slots of Vegas Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Please specify the current status of the player's withdrawal request and when he can expect it to be processed from your side.

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Update: My withdrawal was successful and the funds were transferred last night.

Dear cbmtn1281,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time and happy new year!

Regards, 

Natalia  

Casino.Guru