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Refused cash back and I also have 3 million player loyalty points my cash back was refused for over 30000usd

Dear Dan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any cashback bonus from this casino in the past? I have checked the casino website (here) for specific rules that would qualify a player for a cashback but I could find any. Could you please advise if you have received any promotional offer or how did you learn about the cashback bonus?

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Dan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Bitcoin exclusive membership gets a cashback on Bitcoin deposits

Have you redeemed any cashback bonus from this casino in the past, please?

Dear Dan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.