Slots dreamer Casino - Гравець вважає, що виникла затримка із виведенням коштів

I have sent all the verification documents. dbudentica card. iban certification. account statement. photo of the card...they have disappeared and are no longer heard...i can't make the withdrawal because my account hasn't been verified yet.. .but they don't communicate with me for me to verify it...although I have provided everything everything...even bills to verify proof of address

Ho inviato tutti i documenti di verifica.carta dbudentica.certificazionr iban.estratto conto .foto delle carta...sono scomparsi e non si fanno più sentire ...non riesco a fare il prelievo perché il mio conto ancora non è verificato...ma non comunicano con me per farmelo verificare...anche se ho fornito tutto tutto tutto...anche bollette per verificare la prova di indirizzo

Dear beretta,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi I'm waiting to be paid .... not even a euro ... now I have replayed my pending withdrawal and the amount of the withdrawable amounts to 3500 ... absurd they have disappeared ... but for the moment they have only validated my account .. but I didn't even get a euro ...

Salve sono in attesa di essere pagato....manco un euro...adesso ho rigiocato il mio prelievo in sospeso e l importo del prelevabile ammonta a 3500...assurdo sono scomparsi...ma per il momento mi hanno solo validato il conto ..ma manco un euro mi è arrivato...

Good morning it seems farfetched to me how they don't respond to chats

Buongiorno mi sembra inverosimile come non rispondono alle chat

I replayed the money...because I read the terms and conditions and they didn't tell me anything that the withdrawal cannot exceed 15 times the first deposit. .. I had paid 50.. they are cheaters ... no assistance and no explanation.. I don't pour here anymore. Thanks for the interest of guru casino

Ho rigiocato i soldi... perché ho letto i termini e condizioni e loro non mi hanno comunicato nulla in merito al fatto che il prelievo non può superare le 15 volte il primo deposito. ..io ne avevo versate 50.. sono degli imbroglioni ...nessuna assistenza e nessuna spiegazione.. io qui non verso più. Grazie dell interessamento di guru casino

Thank you for your reply, beretta. Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.