Slots 7 Casino - Гравцеві важко завершити перевірку облікового запису.

i tried 100 times to send the info they wanted and they always said not good now i dont even hear from then and there is no phone to call now the balance is deletwed from my account and i had about 300

i know i will never get anything from them but it is not fair

Dear daisy673,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you are not able to withdraw due to incomplete verification?

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

i cant do the cards the way they want they want them attached to the autheraration form and i just cant do it it wont work for me i could fill out a form for ea card and and send the cards seprate

Dear Kathleen,

We just have reviewed your case. We haven't received any withdrawal request from your account. In order to get cashout, you need to raise withdrawal request from withdrawal page and you need to verify your KYC.

So far the documents you have shared are from third party links.Hence we are unable to open them mostly. Kindly share the documents in pdf format (Size must be below 2 MB).

Regards,

Slots7Casino

Hello everyone,

Thank you both for your replies.

daisy673, have you already sent all your documents according to the casino's instructions?

i have had trouble sending i am going to try again

daisy673, please keep us informed about any further developments, so we can proceed with this complaint accordingly.

am going to start over and see if i can get everything to them

Please, let us know if there has been any news. We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.