Sloto'Cash Casino - Виграші гравця були анульовані через максимальний ліміт виграшу.

I won over 900USD at the casino (slotocash) with free spins ($ 31 no deposit bonus) because it doesn't pay out every time I tried Balance 0.00 then continued to play well I lost up to 570USD and then 570 USD 400USD just vanished into the air super casino (slotocash) fooling people further well in the end I lost the rest thanks too

Ich habe bei dem casino (slotocash) über 900USD gewonnen mit Freispiele  (31$ Bonus ohne Einzahlung) da geht es nicht zum auszahlen jedes mal wie ich es versucht habe steht Balance 0.00 hab dann weiter gespielt naja verloren bin bis zu 570USD gefallen und von denn 570 USD haben 400USD sich einfach in die Luft aufgelöst super casino (slotocash) verarscht die Leute weiter naja letztendlich habe ich dann auch denn rest verloren danke 

Dear Stipo,

Thank you for contacting Casino Guru. I’m sorry to hear you lost your winnings. I looked at the bonus you played with and found the reason why most of your winnings were cancelled. If you look at the bonus rules, you will find there is a maximum win limit of $180 (picture above). It means, this amount is the maximum you can win when playing with the bonus. It is very common for casinos to limit the winnings from bonuses and implement other restrictions like in your case the maximum win limit. The casino can form their own T&Cs and set their own rules for the game play, especially when it comes to bonuses. I’m afraid, there is not much that can be done in this case.

Best regards,

Peter

Yes ok I understand but why did 400 USD just disappear in the air?

Ja ok verstehe ich aber warum haben sich 400 USD einfach in der Luft aufgelöst 

Ok when 7ch would have lost it but that it just does 400 USD IN Dissolve it is not okay

Ok wann 7ch es verloren hätte aber das es einfach 400 USD IN Die Luft auflösen tut das ist nicht in Ordnung 

Hi Stipo,

As I mentioned before, you were only eligible to withdraw $180 due to the maximum win limit. You can also find the rule in the casino's Bonus T&Cs: 

"The maximum redemption amount that players can obtain due to winnings made from existing and previous free money promotions is $180.00 USD. Any funds left from free winnings will be immediately removed from the player's account after processing the withdrawal. The person who tries to go above this limit will have the funds removed from his/her account."

I'm sorry but I will reject your complaint. I recommend you always read the Bonus T&Cs before you accept any bonus. I wish I was of more help.

Best regards,

Peter