Sloto'Cash Casino - Гравця забанено в чаті.

Casino banned me from live chat, despite my loyalty casino falsely accused me of going-in-circle about my requesting for support as they never resolve any of my issue. Slotocash refuse to allow me to get their Sloto Magazine and not refusal for VIP club despite my frequent deposit, they are are not transparent with me at all and refused to offer any coupon promo. I continued to play here for they always payout upon winning and it their RTP is better compared to other casino. I like to complain that banning from live chat is unfair to me for I am truthful at all times. I am an honest player to be treated like this, need a mediator to lay out the facts to them so they can be more transparent and be legitimate to frequent player as I am.

Dear wally0176,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate? What exactly seems to be an issue except for not being able to communicate with the live chat? If there's any relevant communication between you and the casino that would help to shed some light on this, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear wally0176,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.