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I had USD 1,100 of credit and I requested a refund of 100, above all to know if they were reliable. My account was automatically blocked, I could no longer access it, and messages and complaints were no longer answered. It's been more than 30 days. I don't know how to proceed. I need your help

Tenía Usd 1100 de credito y solicité un reintegro de 100 sobretodo para saber si eran confiables. Me bloquearon automáticamente la cuenta, no pude acceder más, y no contestaron más los mensajes y los reclamos. Ya hace más de 30 días. No se como proceder. Necesito su ayuda

Dear Fronton,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you tried contacting the casino regarding this issue? Did you receive any explanation? Please forward any relevant communication between you and the casino to kristina.s@casino.guru. (Or you can post it here). We will be waiting for your reply patiently.

Best regards,

Kristina

Dear Kristina: I appreciate your concern. I do not receive any response despite the emails sent. Thanks for contacting you

Estimada Kristina: agradezco tu preocupacion. No recibo ninguna respuesta a pesar de los correos enviados. Gracias por contactarte

Thank you very much Fronton for your quick reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Now I would like to ask Slotjoint Casino to join us in this case and give us further explanation of why was the player's account blocked.

Apparently they do not respond either

Por lo visto a Ud tampoco le responden

Unfortunately the casino hasn’t provided any answer on this case yet.

Dear Fronton, could you please confirm that your account is still blocked? Have you heard anything new from the casino? If the problem still persists I would like to ask Slotjoint Casino to reply on this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

The account is still locked. There was a contact two days ago but they still haven't met the refund

Todavía sigue bloqueada la cuenta. Hubo un contacto hace dos días pero todavía no han cumplido con el reembolso

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Nick

Casino.Guru