SlotHunter Casino - Бонусні виграші гравця були анульовані.

My withdrawal was declined because I allegedly violated the bonus terms.

The money was completely reset.

But I can't remember playing with a stake of more than € 5 and the feature only bought a 20 cents tray and that after the money was wagered.

How can that be possible ?!

MfG Jonas F ******

Meine Auszahlung wurde abgelehnt, weil ich angeblich gegen die Bonusbedingungen verstoßen hab.

Das Geld wurde komplett zurückgesetzt.

Ich kann mich aber nicht daran erinnern mit mehr als 5€ Einsatz gespielt zu haben und Feature habe auch nur 20 Cent Fach gekauft und das nach dem das Geld umgesetzt wurde.

Wie kann sowas möglich sein?!

MfG Jonas F******

Dear Jonas23111,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about the issue and understand your frustration. I carefully checked the Bonus Terms on the website, and this is what I found https://www.slothunter.com/bonus-terms-and-conditions:

„The maximum bet while wagering is 5 EUR/USD, 22.5 PLN, 50 NOK, 7.5 CAD, 400 RUB. The max. bet limit (5 EUR) includes bets doubling after a game round has been completed and bonus rounds (purchased within the game)."

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.

Please do not hesitate to forward your game history in Excel format along with any relevant communication to petronela.k@casino.guru if you feel that you’ve been accused mistakenly.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

So if you buy bonuses for more than € 5, even if they are on a stake of € 0.20, are you already violating the conditions?

In every other reputable casino everything that would count as a violation is simply blocked.

Quite bold if you earn € 700 from € 30 and these are simply deleted.

Also wenn man jetzt bonis kauft für mehr als 5 €, auch wenn die auf einem Einsatz von 0.20€ sind, dann verstößt man schon gegen die Bedingungen?

In jedem anderen seriösen Casino ist alles was als verstoß zählen würde einfach gesperrt.

Ganz schön dreist wenn man aus 30 € dann 700 € erspielt und diese einfach gelöscht werden.

Could you please forward your game history in Excel format? Thank you very much.

In the course of the game, only 50 of the most recent bets are shown.

Im Spielverlauf werden nur 50 der letzten Einsätze angezeigt.

Could you please request it from the casino directly?

Dear Jonas23111,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.