Slotexo Casino - Гравець досі не отримав свій виграш

Good day,

I would like to complain here because I requested a payout on March 11, 2025, and nothing has happened to date.

The support always just tells you that there are currently difficulties and that it will be delayed.

Unfortunately, that doesn't help at all.

Guten Tag,

und zwar möchte ich mich hier Beschweren da ich eine Auszahlung am 11.03.2025 beantragt habe, und sich bis dato nichts getan hat.

Der Support vertröstet einen immer nur das es zurzeit Schwierigkeiten gibt und es sich verzögern wird.

Das hilft leider garnicht weiter.

Dear Kaincl7,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

The casino website states that you have to wait 3-5 business days. But verification hasn't been requested yet, and as mentioned, support isn't particularly helpful.

Auf der Casino Seite wird gesagt, das man 3-5 Werktage warten soll. Aber die Verifizierung wurde noch nicht verlangt, und wie gesagt ist der Support nicht wirklich Hilfreich.