Silverplay Casino - Гравець продовжує отримувати рекламні електронні листи.

Hello, for a few days I have been receiving dozens of SMS a day advertising this casino asking me to sign up with bonuses and more. I notified the casino about what happened to me (I had an account last year that I closed due to bad reviews) and THEY DID NOTHING! .I attach a screenshot to let you understand what I'm talking about (even now that I'm writing I received one). I managed to block the email and despite having written even with bad manners to stop it they continue to insist on sending me emails (I managed to block them because the address from which they come is visible but not the SMS because I don't see any number). Please help me I also tried to write on whatsapp to this number connected to this 47-PARTNERS who refer to SILVERPLAY but do not answer calls or messages. Please help me solve this problem. the phone number they refer to is this +44 73******

Buongiorno, da qualche giorno continuo a ricevere decine di SMS al giorno di pubblicità di questo casinò per cui chiedono di iscrivermi con bonus e altro. Ho avvisato il casinò di quanto mi succede (avevo un conto l'anno scorso che ho chiuso per le cattive recensioni) e NON HANNO FATTO NULLA! .Allego uno screenshot per farvi capire di coaa sto parlando (anche ora che sto scrivendo ne ho ricevuto uno) . Sono riuscito a bloccare la mail e nonostante abbia scritto anche con le cattive maniere di smetterla continuano a insistere a inviarmi mail (quelle sono riuscito a bloccarle perchè è visibile l'indirizzo da cui provengono ma non gli SMS perchè non vedo alcun numero). Vi prego di aiutarmi ho provato a scrivere anche su whatsapp a questo numero collegato a questo 47-PARTNERS che fanno riferimento a SILVERPLAY ma non rispondono ne alle chiamate ne ia messaggi. Vi prego di aiutarmi a risolvere questo problema. il numero di telefono a cui fanno riferimento è questo +44 73******

Hello Davesaint,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Silverplay Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is your account closed in the casino? Did you ever request from them to stop sending promotional material to you? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good morning, thanks for the reply, I don't remember how long the account has been closed but it has certainly been several months. I contacted the support directly via email and also online via chat explaining what happens with that provider to which THEY are connected and to which THEY HAVE PASSED MY DATA WITHOUT ANY AUTHORIZATION. In summary: I wrote an email and contacted the support via online chat and explained in both cases also providing the screenshots they asked me. They wrote to me (ONLINE in CHAT) that I would not receive any more communications, but on the contrary they have INCREASED. SMS during the day and the NIGHT without restraint and shame.

Thanks for understanding

Buongiorno, grazie per la risposta, non ricordo da quanto il conto è chiuso ma di certo sono passati diversi mesi. Ho contattato direttamente il supporto via mail e anche on line via chat spiegando quanto succede con quel provider a cui LORO sono collegati e a cui HANNO PASSATO I MIEI DATI SENZA ALCUNA AUTORIZZAZIONE. Riassumendo: ho scirtot una mail ho contattato via chat on line il supporto e ho spiegato in entrambi i casi fornendo anche gli screenshot che mi hanno chiesto . Mi hanno scritto (ON LINE in CHAT) che non avrei ricevuto più comunicazioni , ma al contrario sono AUMENTATE. SMS durante il giorno e la NOTTE senza ritegno e vergogna.

Grazie per la comprensione

Hello Davesaint,

Based on the screenshot you provided you must use Apple device - you can easily try to block the SMS by clicking on the 47-Partners icon - Info - and block on the bottom of the panel.

Please try to do so and let us know the outcome.

Sorry, but it's something I know has memory and it DOESN'T WORK, since the number is not visible. Is this the answer you can give me? So the casino can QUIETLY BOTHER ME DESPITE THE EMAILS AND REMINDERS THROUGH THEIR CUSTOMER SUPPORT?

Scusate, ma è una cosa che so ha memoria e NON FUNZIONA, visto che il numero non è visibile. Questa è la risposta che mi sapete dare? Quindi il casino può TRANQUILLAMENTE INFASTIDIRMI NONOSTANTE LE MAIL E I SOLLECITI ATTRAVERSO IL LORO SUPPORTO CLIENTI?

Hello Davesaint,

We always try to find the easiest solution first. I still believe that the number could be easily blocked by you, just have to be blocked in every possible application (WhatsApp, Telegram or anything you have installed). Also unfortunately we can't punish the casino for such issues as the promotional messages may be sent out by a 3rd party provider and not directly the casino.

I'm sorry that we can't provide any further help but as it is not relate directly to a single casino, there isn't much we can do.

Best regards,

Nick