Silveredge Casino - Вилучення гравця затримується.

I have waited months for my bonus winnings. I have sent my documents 3 different times and have been extremely patient and not tried to cause any issues! I would just like my $100 I won far and square

Hello Eroc3381,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Silveredge Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I won this in June, I have sent all my documents via their link and email, I sent my ID, my bank statement, and a copy of my cable bill for extra for address verification! Everytime I submit an email now I get it kicked back as not delivered

Hello Eroc3381,

Can you please clarify what do you mean by kicked back? Did the casino ever respond to you? Did you send the documents by mail and all of them got rejected?

Dear Eroc3381,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The email address didn't exist! I tried it numerous times and got the weird truck response email that said it would try to send again with no luck! I will do it again and get a screenshot!

Did you create the screenshot? Which mail exactly are you trying to reach?

Dear Eroc3381,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.