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Submitted 3 times for the bank withdrawl wire. After being advised this was processing, upon chatting I haven told it was denied and to submit again. I have done this 3 times, with no response of denials. Just submitted for bitcoin withdrawal so we will see. I played through the required amounts on bonus codes, this was won fair and square and is really needed for a car. I feel like I'm jumping through hoops.

Dear MEREDITH,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. Could you, please, confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful verification?

If you saved any communication between you and the casino, please forward it to kristina.s@casino.guru.

Additionally, please let me know if your Bitcoin withdrawal request was approved or not.

I hope we will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Meredith,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.