Royal Planet Casino - Виведення гравця затримано.

I requested a withdraw on 5/25/2020 and still have not received anything. I contacted live chat and I get the usual run-around, telling me I will get paid on a day and then it never happens.

Dear Montana,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for and if it has been your first withdrawal request in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I opted for bitcoin withdraw and have only deposited via bitcoin. This is my first withdraw.

Thank you very much Montana for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. 

I would like to ask Royal Planet Casino to join us in this case to explain why are the player’s withdrawals delayed.

Unfortunately the casino hasn’t provided any answer on this case yet.

Dear Montana, could you please confirm that your withdrawal is still pending or have you received your winnings already? If it is still pending I would like to ask Royal Planet Casino to reply on this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Yes, I still have not received payment

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Nick

Casino.Guru

We have reopened the complaint as the casino wants to resolve the issue.

Is there any update from the casino? Please note, we will be forced to close the complaint if we won't receive any respond.

This is still unresolved.

We haven't receive any answer from Royal Planet Casino yet. If the casino fails to respond within the next 7 days, we will be forced to close the complaint.

Hello Montana, Firstly i apologize for the trouble. Your withdraw has been paid through Bitcoin and we will send the details to you via email.

Dear Montana,

Could you please advise if you have received withdrawal?

Dear Montana,

We haven't receive any answer from you yet. Please note, if we won't receive any respond from you within the next 7 days, we will be forced to reject your complaint.

The complaint will be now rejected as the player did not respond to us.