Rooster Bet Casino - Підтвердження облікового запису гравця неодноразово не вдавалося.

I have attempted to verify my account multiple times to test what other users had experienced and despite providing any document, they did not permit me to complete the verification. I even sent the document attached to the credit card as evidence that it belongs to me, which shows my full name, bank account number, and card number. I also sent a photo of the card itself. These people deliberately avoid validating the account so that individuals keep gambling and ultimately lose money over time. If you look on various blogs, dozens of people are complaining about this scam. I am uninterested in the pilfered money, but I aim to warn people about this site!

Our fully documented review about this incident will appear in a few days. Ivan

Ho tentato di verificare il conto più volte per testare quello che altri utenti avevano riscontrato e nonostante abbia dato qualsiasi documento non mi hanno permesso di eseguire la verifica. Pensate che per dimostrare che la carta di credito era mia ho inviato il documento allegato alla carta in cui si vede nome cognome , numero di conto corrente e numero della carta ed in più ho inviato la foto della carta. Questi evitano di convalidare il conto così le persone continuano a giocare e col tempo perdono. Se guardate nei vari blog ci sono decine di persone che lamentano questa truffa. A me dei soldi truffati non interessa. Interessa mettere in guardia le persone su questo sito !

Tra qualche giorno comparirà la nostra recensione completamente documentata in merito all'accaduto. Ivan

Dear IvanBianchi75,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Did the casino clarify what was wrong with your documents, or what you should do in order to pass the verification? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear IvanBianchi75,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.