Roobet Casino - Депозит гравця затримується і не зараховується.

I have added 1040 in roobet by my fampay but it didn't appear on wallet of roobet also the money is deducted from my fam pay account and the wallet is showing your payment has been declined and it's more than 3 days i have regularly tried from past 3 days to get help from live support but it does not seem to help me

Dear stakemoney207, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

mam so please tell roobet to give the details of the payment provider and if the roobet credits the amount to `my account i will let you know and will close this case.Or else tell roobet to provide the details of payment provider,only they can provide me.It would be better if they credit the amount faster to my gaming account

Please note that it is you who should contact your payment provider - FamPay - for the details of the transaction. They need to check if the deposit was successful and has reached the recipient, or if the payment is stuck somewhere in-between.

Thnx for help i have got the money in my roobet account

Dear stakemoney207,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru