Rocket Spin Casino - Виграш гравця конфісковано.

I have made eight attempts to withdraw funds from my Rocketspin account, with each request being rejected for a new reason.

After my 6th attempt I did not hear anything for 3 days, only to be informed that my winnings were being confiscated due to the T&Cs of a bonus I recieved.

I then attempted to withdraw the modified balance of $250, which has now been rejected twice as I did not state Miss in my name, even after changing this I recieved the same cancellation email.

Dear beccraft135,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that your winnings were capped because you played with a bonus that had a maximum cashout limit?
• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi,

I had previously been told on chat that my account was verified, though my numerous attempts to withdraw were rejected for multiple new reasons.

As of 7/7/24 my withdrawal was approved, though I am yet to recieve the funds via bank transfer.

Hopefully they clear soon.

Thank you for your reply, beccraft135. Could you please post a screenshot of your withdrawal history here in this thread?

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.



Do I understand correctly that the funds were returned to your casino account even though the information in your withdrawal history says the withdrawal request was accepted?

Did the casino clarify which bank information was incorrect?

That is correct, the transaction history still reflects that the payment has been approved, I was also told that the payment was with my bank.

I did not receive an email or any notification to say why the payment was rejected.

When I questioned why the rejected payment the customer service ended the conversation and I can no longer access the live support function.

I am currently waiting on two withdrawals of $250 and one for $300.



Still no news?

Dear beccraft135,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi,

I recieved one of the three withdrawal requests I have made. The other two were approved 2 weeks ago.

I have attempted to follow up regarding these withdrawals and have not received any response.

Could you please post a screenshot of your most recent withdrawal history here?



I have just logged on to the account and seen that my $400 withdrawal that says accepted had been rejected, so I attempted to withdraw again.

I have still not recieved any response to my emails. I did not even recieve an email to say my withdrawal was rejected.

Thank you very much, beccraft135, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear beccraft135,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Rocket Spin Casino representative to join this conversation.

Dear Rocket Spin Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka