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I deposited the money to play the bonus offered, I did not realize that there were 100 euros from the free diocates for which they paid me 100 euros (right), I managed to win 3000 euros and I asked for withdrawal, they only gave me 100 euro of the day before and they denied me everything else that I find written because I played with deposit bonuses, try to do something because I played a lot there and never won anything, thanks

Ho depositato i soldi per gioccare il bonus offerto,non mi ero accorto che cerano 100 euro dalle diocate gratis per le qualli mi hanno pagato 100 euro(giusto),sono riuscito a vicere 3000 euro e ho chiesto prelievo,mi hanno dato solo quelli 100 euro di giorno prima e mi hanno negato tutto resto che trovo scretto perche ho gioccato con bonus di deposito,provate a fare qualcosa perche ho gioccato tanto li e mai vinto niente,grazie

Dear blazagatic,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward any relevant communication along with your bonus history to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good day, the win was obtained after depositing my money and obtaining bonuses, the decision is very disheartening and unfair to me, even if the 100 euros of the day before were left they had not to calculate and eliminate them but since they had to pay, between other for the first time after having left a lot of money, they decided to judge like this and I repeat it is not fair, by now I have resigned myself and I no longer play with them

Buon giorno,la vincitta e stata ottenuta dopo aver depositato i miei soldi e ottenuto bonus,la decisione e molto scoretta e per me ingiusta,anche se erano rimasti i 100 euro del giorno prima dovevano non calcollarli e elliminarli ma visto che dovevano pagare,tra altro per la prima volta dopo aver lasciato un bel po di soldi,hanno deciso di giudicare cosi e ripetto non e giusto,ormai mi sono rassegnato e non giocco piu da loro

Have you saved, by any chance, your bonus history and any relevant communication?

Unfortunately I was too angry and I deleted everything, I should have saved and asked you for help right away, I was wrong, but I consider their behavior unfair

Purtropo ero tropo arrabiato e ho cancellato tutto ,avrei dovuto salvare e chiedere aiuttino a voi subito,ho sbagliato,ma ritengo ingiusto il loro comportamanto

You have deleted the communication, but the bonus history should be visible inside your casino account. Please send me a screenshot. Thank you very much.

Dear blazagatic,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.