Red Dog Casino - Перевірка кредитної картки гравця затримана.

I have been waiting over 3 weeks for them to validate credit cards. No communication despite numerous emails. Customer service keeps Saying one more day. They have everything they need from me and won’t complete to process. Terrible customer service. I’m doubting they are legit because no other site would take this long and not even contact you after reaching out repeatedly. i have a withdrawal sitting there so they clearly don’t want to pay it. BEWARE!

Dear GP,

Thanks for submitting your complaint and I’m sorry for your difficulties. First of all, I would like to ask if you played with any bonuses. If yes, could you let me know which bonus it was? Also, did you successfully pass their KYC (verification) process in this casino? If possible, could you please forward any relevant communication between you and the casino to satrio.y@casino.guru? Please note that sometimes emails from casinos can end up in your spam folder, so make sure to check there, too. Thanks so much in advance for your reply.

Best regards, 

Satrio

Dear GP,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.