Rajabets Casino - Затримка зняття коштів

Dear manojmanu63,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

So should I wait for 14 days and get back here with the update??

Dear manojmanu63,

Have you received your withdrawal from the casino yet?

Hi Kristina,

still the verification is in "waiting" status. No proper response from chat support and status is also not getting updated. Please do help

Thank you very much for your reply, manojmanu63. Could you please advise which documents you have already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

Hi Kristina,

I have provided all the required documents such as front and back side picture of my driving license and a selfie with a sheet having Rajabets with the date in it, as suggested by Rajabet team. It’s been 20 days and there is no reply at all from them. Which is very annoying please help and fix this soon.

Hi guys ,

any update ??

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Sure Kristina

I apologize, but I haven't received any emails from you yet. Could you please forward the communication to me so we can proceed with this complaint?

Dear manojmanu63,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.