Rajabets Casino - Підтвердження гравця відкладено.

Hello,

I am deeply frustrated and mentally exhausted by the repeated and baseless rejections of my verification by Rajabet. Despite submitting all requested documents more than four times, I continue to face rejection without any valid explanation.

Your support team has been completely unhelpful, providing only vague and evasive responses with no real reasoning. I have reached out multiple times via email, online chat, and Telegram, yet I receive nothing but dismissive replies.

My username is pcsc0011, and I have provided:

-Front and back of my Aadhar card

-A clear selfie holding my Aadhar card with the date

-Proof of phone number (a bill over three months old)

-Even after fulfilling every requirement, my verification is still being unfairly rejected.

This feels like deliberate harassment and an unethical tactic to withhold my rightful withdrawal, especially given the significant balance in my account.

This situation is causing immense mental distress, and I am left with no choice but to escalate this matter publicly and legally if a fair resolution is not provided immediately. I demand a clear and justified response regarding these rejections and a swift approval of my verification without further delays.

Expecting your urgent attention.

Hello pcsc0011,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rajabets Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hi Nick,

Thanks for responding quickly. Please find my response shared below.

-> I have tried to apply for the verification 4 times with original documents and all the documents were rejected all 4 times despite the being authentic and original. (screenshot provided in the next point)

-> My Initial verification was done in 2021 and post that they requested verification in 2025 which I understand and I am happy to provide all relevant documents but despite my recent application for the documents, none of them have been approved.

-> I had the last conversation with them today and their response was as generic as it can be. They were constantly stating that the support team could not help with verification and uploading all documents again. There is no proper communication provided to me in pointing out exactly what went wrong and how can I correct that.

I'm happy to provide all documents to you and happy to cooperate with the process further.

Quick thing to highlight, scammers have started to email asking for passwor



Hi Nick,

As you are investigating, I want to provide some more details from my. side.

The Support is not at all helping to understand the reason for rejected verification.

No replies on Telegram support.

My another verification request was rejected.

Another generic response from chat support.

I've tried submitting my docs in all formats as requested.

Please help.

Thank you pcsc0011 for all the information provided. I will now forward your complaint to my colleague Romi (romana.r@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thanks Nick!

I'll b waiting got updates from Romana.

Hello pcsc0011,

My name is Romi, and I will be assisting you with your case.

I would like to request the presence of a representative from the casino in this conversation.

Dear Rajabets Casino,

Could you possibly provide additional information regarding the withdrawal and clarify the situation?

Thank you in advance.

Respectfully,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Rajabets Casino Team,

I have submitted all the required documents for verification once again, but I have not received any updates for the past four days.

To ensure all necessary documents reach you, I have also sent them directly to your support email at support@rajabets.com.

I kindly request your assistance in expediting the process, as this delay is causing unintended complications. Please help me resolve this matter at the earliest. Your support in completing this verification is greatly appreciated, as it is very important to me.

Looking forward to your prompt response.

Dear pcsc0011,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi

Greetings all.

We have reopened this complaint as per the casino's request.

Dear All,

It is reported that the users verification process is completed and the user benefited from the funds.

Regards,

Team Rajabets

Hello all.

Thank you, Rajabets Casino, for the update regarding this case.

Dear Dear pcsc0011,

Could you confirm the receiving of your withdrawal, please?

Thank you in advance.

Respectfully,

Romi