Raging Bull Slots Casino - Обліковий запис гравця було заблоковано після вирішення проблеми зняття коштів.

I deposited $60 I can't remember the exact date and claimed they no real bonus after doing so I done four withdrawals from that one bonus and was waiting on the last one everything had already been verified from the previous four withdrawals which was 97 dollars $197 $1,000 and then $2,000 I'm now waiting on a $500 withdrawal which is the last from that bonus I have conversations downloaded any evidence that you need I think I probably have the representatives on the live chat kept giving me the running around lying to me jerking me around I filed for the withdrawal on May 16th. A woman by the name of Lindsey Morgan a VIP account manager worked with me last night until we got it straightened out and told me I would hear something by 4:00 today or I should have my money by 4:00 but I would hear from Jessica So as in the morning and that I should have my money by 4:00 which was today anything y'all could do to help me I would appreciate it because I woke up this morning and I can't even log into my account anymore. I have plenty of the chat conversations downloaded where they were jerking me around giving me the runaround until that nice lady Lindsey Morgan help me last night get stuff straightened out and then I woke up this morning and my account's been blocked or I don't know

Dear gmae783,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Raging Bull Slots Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were have you been a player of the casino?
• Have you contacted casino support about the reason for the account block? What explanation have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I started playing on that casino site I think it was in March and the only way I need to contact support customer support was through email and I have done it I've emailed them probably three or four times and got no response back also when they bought my account I told you I was waiting on a $500 withdrawal but I also had $106 on my account left that I had been using to play on anything y'all can do to help me I would greatly appreciate it.

Thank you very much, gmae783, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello gmae783,

I'm Michal and I have taken over your complaint. I have reviewed this case and just to confirm if I understand correctly that you have previously successfully received the withdrawals of $97 $197, $1,000, and $2,000? The issue is now with the $500 withdrawal, right?

I will contact the casino to shed more light on this matter.

We would like to invite Raging Bull Slots Casino to join the conversation.

Dear Raging Bull Slots Casino,

We would appreciate it if you could provide us with details regarding the delay in processing the player's withdrawal. When can the player anticipate movement in the withdrawal process? Furthermore, what is the reason for the player's account being blocked?

Every withdrawal went smoothly up until this one every bit of this money was worn off of one bonus every bit of it and there is also a $106 on my account that belongs to me not from free spins or no deposit bonus none of this money belongs to any of that I would like to get it too. Anything you can do to help me retrieve this is greatly appreciated and also I don't know if you were aware I uploaded some stuff when I first filed the complaint and the last conversation I uploaded where the VIP account manager told me that everything was fine and that I should have my money the next evening by 4:00 and it was that next morning when I woke up and my account was blocked.

Greetings all,

As mentioned the first several withdrawals went through with no issues, however when supporting documentation was requested to verify the account the player was unable to provide the necessary information to verify the account and the account was closed.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Nick and Raging Bull

Thank you for your email and the provided evidence, Nick / Raging Bull team.

Dear gmae783,

After a careful review of the information and evidence provided by the casino, I regret to inform you that I am unable to proceed with your complaint. Regrettably, you did not pass the verification process for legitimate reasons, and we concur with the casino's ruling. As a result, we must decline this complaint.

We apologize for being unable to assist you in this matter. However, please feel free to reach out to us in the future if you encounter any problems with this or any other casino, and we will make every effort to provide assistance.

Best regards,

Michal

Casino Guru