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I have been trying for ten (10) days to make a withdrawal on my winnings. This casino has two (2) withdrawal options. Wire transfer and bitcoin. I opted for Bitcoin since my credit union does not have a SWIFT number. I was denied because my Bitcoin receive address does not start with a "1" or P2SH.

I have been told twice now that my withdrawal was denied. I have been on live chat with them and keep getting the same canned (cut and paste) responses.

There is no effort on their part to work on this. I cannot be the only one with this issue. They just flat out refuse to pay me. They limit their withdrawal options so players cannot withdraw.

I have never had a problem at other casino's with Bitcoin withdrawals.

Thank you for any help you can provide.

Dear Jaxson59,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you ever made any successful withdrawals before? Is there any other withdrawal method that would be suitable for you?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Has there been any activity on this? Thank you!

Thank you for your reply, Jaxson59. Please note, we are currently waiting for you to answer the questions in my previous message. Thank you in advance.

Hello Kristina,

Happy New Year! I have not made a withdrawal before at Raging Bull. I would be satisfied with a courier check or Moneygram (I have received using these methods before at other casinos), or if they would accept my Bitcoin address.

They do not offer a transcript of my live chat and I didn't save them. I just contacted them a couple of days ago, again asking for assistance and they cut and paste the withdrawal instructions. I know what the withdrawal instructions are, they just don't offer any way for me to receive.

Thank you for your help! Please let me know if you need anything else.

Jacqueline St. J***

Thank you very much Jaxson59 for your reply. I will now transfer your complaint to my colleague Nick (nikolas.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Jaxon59,

I'm Nick and I'll be assisting you from now on. I would like to ask Raging Bull Slots Casino to join us and help us resolved the player's issue.

Greetings all,

Apologies, I was out for the holiday. My deputy manager Anabelle will be reaching out to you shortly via email to get the necessary payout details for your account Jaxson59. She will be using the email account registered in your casino account (@yahoo.com). I notice you are using a different email address here.

Just watch for her email, forward the requested information and we should have this sorted for you in good time.

Best wishes,

Nick and Raging Bull

I received an email from Annabelle and it reads:

This is Anabelle Wallis, following up on your withdrawal. As I can see you mentioned in one of your chats with us that you have Credit Union bank which unfortunately is not allowed. Do you have any other bank account? 

If no can you please reply directly to my email with your Bitcoin cryptoaddress and I will be happy to help you! Please keep in mind that Bitcoin address should start with "1" or "3" to be accepted. 

Once again, my crypto address does not start with a 1 or 3. Annabelle's response is not helpful. Did she even read my complaint? No other casino has ever had a problem with sending my winnings to my crypto addresses.

Jackie St. John

Hello again Jaxon59,

Could you please forward a screenshot showing your Bitcoin address for receiving payments?

I don't even know which ones I have sent them but here is a new one: bc1qq7yh2fwacgamgqxne2gdcuv6vtppvczuvp2acx

Thank you, Nick!

Dear Jaxon59,

Please try to send them this one. I've also checked it and your new one is legit so it should definitely work. Please let us know once you send it and if you are going to hear back from them.

Hey all,

I ran the crypto address myself in Blockchain Explorer as well, it was definitely valid. I was curious too so I contacted the requisite department and asked what the deal was. The response was this: "We require bitcoin address which is 26-35 alphanumeric characters, beginning with the number 1 , 3 that represents a possible destination for a bitcoin payment."

That wasn't enough information so I asked for further clarification, essentially we can only transfer to certain types of accounts, this would be a "Bitcoin Cash Wallet" we are unable to transfer to. It's the first time that I've encountered this, I've never previously seen a Bitcoin account that didn't begin numerically but there's the answer.

Check with your wallet provider, it shouldn't be an issue to set up a normal Bitcoin account that we will be able to transfer to. I really do apologize for the inconvenience however as soon as we have the necessary details on a usable account we should be able to move forward quickly.

Best wishes,

Nick and Raging Bull

I use an Electrum bitcoin wallet and these are the addresses I have to receive.

I just opened an Exodus wallet and their addresses also do not begin with a 1 or 3. I'm not sure what else to do.

Hey Jaxon59,

I am definitely not an authority on such things (though I'm learning day to day) but most of our Bitcoin players use Coinbase and it works wonderfully. Probably not what you want to do and more hassle than you'd like but it works and I and my staff would love to get things resolved for you. Perhaps as a stopgap measure to get this taken care of you will consider it.

Best,

Nick and Raging Bull

Nick,

I will look into that and update you.

Thank you!

Dear Jaxon59,

Even thou your wallet address looks like a bitcoin wallet, for the safety of your own money and winnings you should try to create a new one where the casino will be able to send you without any problems. Keep us updated as well.

Regards,

Nick

Hello Nick,

I've been down with Covid so I apologize for the delay. I opened a Coinbase wallet and was surprised to find that their address doesn't start with the correct numbers either. Here is the receive address from Coinbase: 0xAc8B6abE28Ecd5eFd6E607f204a6E44FbB05458A.

Thank you,

Jackie

Hey Jaxon59,

I can only direct you to the crypto guide on the website, it's worked magically for literally every other player I've been involved with transitioning and there are many at this point.

https://www.ragingbullslots.com/bitcoin-guide/

Hopefully there's some helpful information there for you.

Best,

Nick and Raging Bull

Hey all,

Just an addendum, I asked our internal "crypto authority" about the situation and he said that crypto addresses starting with zero as your does relate to Ethereum specifically, not Bitcoin. Maybe that's helpful info. 🙂

Best,

Nick and Raging Bull

I did not find that helpful at all. I don't use Ethereum. My Coinbase wallet also does not start with the right numbers. I will just chalk this experience with Raging Bull as a bad experience and encourage others not to visit this casino. With such limited options, it's like they don't want to pay out their winning players.

Thank you, Casino Guru Nick! I appreciate your efforts.

Dear Jaxson59,

Don't give up on the case so fast only because of a possible misunderstanding, it can happen in any casino to anyone. Could you also provide some screenshots of your coinbase bitcoin wallet - where it is clearly visible that it is a BTC address.

I am sorry for the delay. I am trying to reach Coinbase for assistance.

Thank you!

I heard back from Coinbase and this was their answer: Hello Jacqueline St,

Thank you for contacting Coinbase. Bitcoin Cash has two different address formats which is why the address may look different on Coinbase. The address beginning with a '1' is the legacy address while the address beginning with 'q' is the cash address.

While they are formatted differently, they are still the same and will both be able to accept BCH. You can confirm this by searching your address in the following block explorer:

https://blockchair.com/bitcoin-cash

For more information, see our Bitcoin Cash FAQ. https://support.coinbase.com/customer/en/portal/articles/2911542-bitcoin-cash-faq?b_id=13521

Thanks,

Coinbase Support

I was still not able to figure out how to convert my wallet to a Legacy address. Please just close this ticket. I have spent way too much time to try and collect a piddly amount of winnings. Raging Bull is a joke. A scam. I hope you consider the recent posts when you re-rate this "casino". A casino pays their winners. This place does not.

Hello again Jaxson59,

Please note that Bitcoin Cash (BCH) is not the same as Bitcoin (BTC). They have also different wallet addresses so maybe the issue was all long with this misunderstanding. Based on the previous chats, the casino requires BTC address not BCH. Could you please advise what is your BTC address on Coinbase?

I can also confirm as I own Coinbase, that my BTC wallet starts with "1".

Please check it and get back to us.

Regards,

Nick

Dear Jaxson59,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Hi Nick,

I appreciate your efforts! I have not been able to figure out how to establish a wallet that is set up for Legacy receive addresses. I might be a bit uneducated in that area, but I spent a lot of time and effort trying. You can close the complaint. Again, thank you so much for all of your help!

Dear Jaxson59,

I can close the complaint for now as rejected. However, I will e-mail you some screenshots where you can find your BTC address and if you wish to try to still get the money, respond back anytime and we will reopen the complaint. I hope the screenshots will be helpful.

Regards,

Nick