Rabona Casino - Гравець вважає, що виплату відкладено

I requested a withdrawal of 137 euros (the second on this site, the first was successful about 3 weeks before), but it is not being processed. The chat continues to tell me the same things and takes time. Even the casino's complaints department assured me that the withdrawal would be processed in a maximum of one or two days, but the issue was never resolved.

It is not a large amount but the situation is starting to bother me. I am asking for help.

Thanks

Dear vesnadragcevic81,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thank you for your kind reply.

I would like to point out that the account validation request has never been requested and I don't know why.

Obviously I am ready to verify my account, but probably, due to the site's policy, validation is not necessary up to a certain withdrawal/deposit amount.

I understand that it is not a large amount 137 euros but it is a matter of respect.

Thank you very much

i add the last email of complaints of rabona that continue to take time...

Good morning, I finally received the withdrawal. I thank you all for your kindness and speed in responding to me.

Problem solved :)

Dear vesnadragcevic81,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru